Answered By: Vanessa Arce
Last Updated: Feb 28, 2023     Views: 192

My login to access library resources is not working. What should I do?

First, please check that you are using the correct credentials (CUNYfirst username and password - same for logging in to Blackboard).

Please try the following troubleshooting tips:

  • Use a different browser (Firefox if using Chrome or viceversa)
  • Clear your cache in your browser (Instructions can be found in this site from another school
  • If your credentials work in Blackboard, but not for Library e-resources, change your CUNYfirst password and try to log in again

If none of the above troubleshooting solves the problem, please reach out to the IT Help Desk: Phone: 718-960-1111 Email:


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